Hassle-Free Guarantee
Returns & Exchanges Policy
At HAYYVA, we stand behind the quality of everything you discover. We offer a transparent 7-day return and exchange window from the date of doorstep delivery.
1. Standard Eligibility Criteria
- All return or exchange requests must be initiated within 7 calendar days of receiving your delivery.
- Items must be in original, unused, unwashed condition with all brand tags, labels, warranty cards, barcodes, and protective packaging intact.
- Proof of purchase (invoice or order confirmation number) is required for processing.
2. Category-Specific Guidelines
Fashion & Footwear
Must be unwashed and unworn. Footwear must be tried on clean, carpeted surfaces and returned in the original, undamaged shoe box.
Home, Living & Kitchen
Must be unused and returned with all original protective wrapping, foam padding, and hardware to avoid transit damage.
Beauty, Personal Care & Baby Essentials
For hygiene and infant safety reasons, personal care serums, grooming tools, and baby teethers/bottles can only be returned if the outer tamper-evident seal is completely unopened and intact.
3. How to Request a Return or Exchange
- Log in and navigate to My Account > Order History, or click on your specific order details.
- Click Request Return, choose your reason, and submit photos if requested.
- Once verified, our courier partner will conduct a doorstep reverse-pickup within 2–3 business days.
- Upon warehouse quality inspection, your replacement is dispatched or your refund is issued within 48 hours.
4. Refund Settlement
- Prepaid Orders (Cards, UPI, Netbanking): Refund credited directly to the original payment source within 5–7 business days of inspection.
- Cash on Delivery (COD) Orders: Refund credited directly to your bank account via NEFT/IMPS transfer or issued as instant HAYYVA store credit.