Privacy Policy

Welcome to Hayyva (“we”, “our”, or “us”). We are committed to protecting your personal information and respecting your privacy in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

When you visit or place an order on our website, we may collect the following personal information:

• Contact details: Full name, shipping and billing address, email address, and phone number.
• Order information: Items purchased, order value, payment method (COD or online), and delivery instructions.
• Device and usage data: IP address, browser type, referral URLs, UTM marketing parameters, and interaction events via privacy-compliant analytics and pixels.

2. Purpose of Data Processing

We process your personal information strictly for:

• Processing, dispatching, delivering, and servicing your orders.
• Sending transactional notices, invoices, and order status updates via SMS, email, or WhatsApp.
• Facilitating Cash on Delivery (COD) verification and delivery logistics.
• Measuring marketing campaign efficiency (e.g., Meta/Instagram Ads) and improving our catalog.
• Complying with applicable legal, statutory, and accounting obligations.

3. Payment Information & Security

We do not store your complete credit card numbers, debit card details, or UPI MPIN on our servers. Online payment transactions are securely handled by PCI-DSS compliant payment aggregators (such as Razorpay).

4. Sharing with Third Parties

We only share your information with trusted third parties strictly necessary to deliver services to you:

• Courier and logistics partners to deliver your package.
• Payment gateways to process online payments.
• Transactional email and SMS service providers.

5. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, our appointed Grievance Officer may be contacted for any queries or concerns regarding data privacy: