Help & Support
Frequently Asked Questions
Everything you need to know about shopping with HAYYVA, from delivery and COD payments to returns.
What categories does HAYYVA offer?
HAYYVA is a multi-category shopping destination for fashion, footwear, bags and accessories, beauty, home, children, and lifestyle essentials.
How long does delivery take?
Orders are usually packed and dispatched within 24–48 hours and delivered in 3–5 business days across India. Remote and Northeast regions may take 5–7 business days. You will receive real-time tracking details via email as soon as your parcel is shipped.
Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available across serviceable Indian pincodes without any added surcharge. You can pay the courier partner upon arrival via cash or digital UPI. Online credit/debit cards, net banking, and instant UPI are also supported at checkout.
What are the delivery charges?
Delivery is complimentary (FREE) on all orders of ₹999 or more. For orders below ₹999, a flat delivery fee of ₹60 is applied. Delivery charges are always transparently detailed in your bag and at checkout.
How do returns and exchanges work across different categories?
We offer a 7-day return and exchange window. Fashion & footwear must be unworn with original tags attached. For hygiene and safety, beauty and baby products require unopened tamper-evident seals. See our Returns Policy for details.
How do I choose the correct apparel or shoe size?
Refer to our comprehensive Size & Fit Guide, which provides detailed body and foot measurements in inches and centimeters. Product pages also display live stock by size so you can verify availability before ordering.
Can I cancel or modify my order after placing it?
You can cancel an order directly from your Account Order History before it is marked as Shipped. Once shipped, the parcel is in transit with our logistics partner and our standard 7-day return process applies upon delivery.
Still have questions?
Our support team is always here to assist with product inquiries, order updates, and sizing advice.